Fedasil's arrival centre, and the registration centre of the Immigration Office (Pacheco) will be closed on Monday, 20 May 2024. Persons seeking international protection will not be able to register their request or apply for reception on those days. The Fedasil Info Point in Brussels will also be closed.

Fedasil's Head Office

Rue des Chartreux 21
1000 Brussels
E-mail: info@fedasil.be
T: + 32- (0) 2-213 44 11
Access map

Arrival centre Fedasil

'Petit Château'

Rue de Passchendaele 2 - 1000 Brussels - Belgium
Access Map

E-mail: dispatching@fedasil.be

T 02 227 41 51

Medical expenses of asylum seekers

  • Requests for payment obligations (requisitorium)
  • A question about a medical invoice?

E-mail: medic@fedasil.be
T: +32-(0)2-213 43 25 (for French) or  +32-(0)2-213 43 00 (for Dutch)
Helpline from Monday to Friday, between 9am and 12pm

Fedasil Info Point

The Info Point is primarily intended for counselling asylum seekers outside the reception network, but transmigrants and persons without legal residence can also go there for an individual interview.

The Fedasil Info Point is open from Monday to Friday, from 9 am to 1 pm.

Rue Héger-Bordet 3, 1000 Brussels

T: 0800 32 746  (from 1 pm to 4 pm)

Voluntary return

For any information on the voluntary return or to make an appointment in one of our return desks:
T: 0800 32 745 (free number) or via the online form www.voluntaryreturn.be.


Click here

Other instances

You will find below the contact details of the other authorities in Belgium:

Commissioner General for Refugees and Stateless persons (CGRS)
cgvs.info@ibz.fgov.be / T: +32 (2) 205-51 11 / www.cgra.be/en

Immigration Office
infodesk@ibz.fgov.be / T: +32 (2) 488-80 00 / www.dofi.fgov.be/en

The Council for Alien Law Litigation
info.rvv-cce@ibz.fgov.be / T: +32 (2) 791-60 00 / www.cce-rvv.be